Job in Education Counselor in ဗဟန်းမြို့နယ်

Job Description

• Meet monthly sales targets, as set by the Centre Director.
• Ensure all KPIs are met that concern Sales, Student support and care.
• Manage your diary ensuring that all necessary phone calls and appointments are carried out on time.
• Provide reports relating to your activity and sales progress to Sales Manager & Centre Director.
• Update the sales CRM in and accurate and reliable manner to ensure good contact management.
• Attend meetings with Sales and Service team.
• Act as a liaison between Student and the Service team.
• Deal with any issues or problems that may arise and ensure these are addressed to student’s satisfaction.
• Keeping abreast of all new products or changes related to the courses. Attending any training sessions assigned to you as part of your learning and development.

Job Requirements

• University Degree.
• Understanding of core sales principles: sales pipeline, forecasts, planning and techniques.
• Understanding of or experience within English Language Teaching sector.
• 2 to 3 years of experience in B2B preferable.
• Background within service/hospitality/gym sector.
• Professional sales qualification, or degree in Business/Marketing.
• Good level of English.
• Knowledge of MS office packages.
• Service orientated.

Job Description

1. Capture Student needs and prepare study plan
   • Capture student interests, goals and time preferences through a standard survey
   • Integrate students’ freeze periods in the study plan
   • Plan classes according to the student interests, goals and time preferences
   • Communicate the consolidated student needs to the coaching management on a monthly basis
2. Monitor student progress
   • Promote and educate the Wall Street English Method 
   • Drive student progress by providing on going and consistent support, advice, coaching and feedback
   • Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their particular needs
   • Keep up-to-date and abreast of student progress and use creative ways to maintain the students’ motivation towards their learning progress
   • Be the speaking center’s eyes and ears by proactively spotting and reading signs from students in order to put in place the right supportive actions
3. Drive student and prospects participation in the school events and activities
   • Plan and prepare some social classes and activities to drive student engagement in the center
   • Inform students about upcoming classes, events and activities that are relevant to the student interests
   • Stimulate invitations to school events and activities to prospects via student and social networks
   • Maintain an all-English environment in all school events and activities
4. Capture student feedback and drive positive student experiences
   • Always behave in a professional manner and be a respected school representative
   • Develop strong relationships both on-line and in person to build on trust and genuine care with a diverse student community
   • Keep up-to-date with the student sentiment in order to capture students concerns and escalate to coaching management when issues are raised
5. Stimulate renewal and referral from the students
   • Be aware of students needs and bring to coaching management any potential additional services that might be required
   • Highlight to coaching management when students are getting closer to renewal and encourage the students to continue their learning experience with WSE
   • Encourage the students to bring their family, friends and acquaintances to join WSE                                                                                                                                                 

The above elements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

Job Requirements

• Demonstrated fluency in English
• Passionate about education, languages and giving excellent customer service
• Energetic, friendly, and professional, loves to speak English and comfortable doing so on a daily basis
• Willing to work a flexible schedule including evenings and weekends
• Effective communication, interpersonal and time management skills
• Aged between 20 - 30 years with bachelor’s degree in any field (preferably English- related)