Responsibilities
•Be a part of support desk and resolve incidents, support request on daily basis
•Liaise with various support teams to improve support channels for business processes
•Ensure all business systems are running smoothly and minimize incidents
•Interact with global IT teams, solution partners to deliver IT solutions to business effectively
•Promote the use of Standard Business Processes and workflows
•Identify constraints and recommend solutions to the businesses for process improvement
•Provide on-going assistance and training to business application users
•Evaluate support needs and assist in the creation of user training materials
•Ensure appropriate documentation for all activities pertaining to process improvement
•Involve in delivering IT project deliverables
Requirements
•An academic degree holder with 6 to 8 years working experience as IT Professional
•IT Certifications in Cisco, Microsoft, VMware and Cloud Solutions are advantages
•Working experience in multinational companies are preferred
•Strong Experience in supporting ERP systems such as SAP, Microsoft Navision and Oracle ERP
•IT support skills such as software installation, troubleshooting and network configuration
•Strong report development skills in well-known products such as (Excel, Pivot, SQL queries and Crystal Report)
•Demonstrated analytical, interpersonal, and communication (written and verbal) skills
•Detail oriented and well organized with the ability to work independently and under tight deadlines
•Strong communication skills in English is a must
Sign In with Google