Job in Accounting & Finance, Telecommunication and Education

Job Description

The role holder is responsible to verify the loan documents submitted by the customer.

• Review the visibility of the picture or attachment uploaded in the application stage by the potential customer. To be reviewed thoroughly.

• Verify NRC Name, Number and Selfie photo in SP Portal and LOS.

• Check the company name in the DICA, Yellow pages and etc. 

• Verify the address given in the application and check the location on google maps in the LOS.

• Verify the pay slip or salary slip uploaded by the applicant with the salary amount entered in the loan application in KBZ Pay mobile app.

Open To

Male/Female

Job Requirements

• Any Degree holder
• Excellent communication and negotiation skills and good problem-solving attitude.
• Fresh Graduate 

Job Description

A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors.

The Team Leader's responsibilities are to ensure individual advisors are performing against targets, while reviewing their performance and coaching them to do so. 

• Flexible to work on-shift assignment if required.
• Analysis of Customers Satisfaction vs. Dissatisfaction.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching
• Agents level Monitoring and site by site feedback
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishment
• Encourage creativity and risk-taking
• Suggest and organize team building activities Do weekly Calibration with training       team for better call quality management.
• Conduct call listening join session for overall call handling skill improvement.
• Show improvement in AHT and reduction in repeat.
• Support contact center operation team Quality improvement opportunities.
• Share Monthly performance improvement report and do assessment with Managers.
• Publish CSO wise Quality score.(Min 15 calls each CSO)

Job Requirements

• Any Grauated
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.

Job Description

The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

• Confers with customers by telephone to provide information about Bank products or services, execution of transactions
• Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
• Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Keep abreast of product knowledge to ensure information is given to customers in accurate manner
• Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
• Prepare report periodically by collecting and analyzing customer information

Job Requirements

• Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
• Experience working with customer support would be an added advantage.
• Passionate in customer service
• Excellent communication and problem solving skills.
• Must be able to work in shift and weekend.
• Jobs are available in Mandalay.
• Ability to multi-task, prioritize and manage time effectively.
• Strong knowledge in Microsoft Office

Job Description

This role holder will perform credit and collections for customer accounts and to assist supervisor in proactively managing portfolio which has defaulted either in interest or principal or both interest and principal payments with the objective of stemming the deterioration of the quality of such assets to the status of 90 days past due. And to maximise the collections of all excesses and past due instalments. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer on boarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial inclusion.

• Effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion

• Use the daily computer-generated report showing all accounts with excesses whether there is an approved limit or otherwise, or where instalment payment either of interest or principal or both interest and principal is not paid as and when due.

• Daily monitor and exercise unsecured credit control over all such accounts.

• Contact the Branch Manager/Relationship Manager (hereinafter referred to as the Branch) of the Branch where the affected account resides to determine the action taken by the Branch to collect the amount due.

• Recommend repayment programmes to clients.

• Conduct site visitor to determine and verify the business for clients viability.

• Ensure timely and accurate updating of progress reports to facilitate decision-making by the approving authority.

• Follow up on Legal Action with clients.

• Strictly comply with the regulations of the Central Bank of Myanmar at all times.

• To carry out any other duties or special project which may be assigned to you from time to time by supervisor.

Open To

New graduates

Male/Female

Job Requirements

• Graduate in any discipline.

• Good communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.

• Proficiency with Microsoft Office application is required.

• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.

• Incumbent must be multi-task oriented, organized, have ability to set priorities and meet deadlines and take pride in one’s work

• 1 year working experience in related industry and also welcome for new graduation