Job in Accounting/Finance, Textile & Garment and Accounting & Finance

The role is responsible for Overall Level 1 Technical support of Department IT requirements.

• Highlight critical issues to reporting manager and other related team whenever necessary.
• Check list for operation equipment and infra all went well.
• Provide level 1 support to Team Members with application, service issues.
• Solution administration, installation, troubleshooting PC / Network problem, upgrading and repairing equipment as required.
• Manage technical floors and daily work schedule to ensure sufficient call center coverage.
• Train customers and colleagues on equipment operation and maintenance as required.
• Work with Tech and PMO team and able to follow instruction.
• Monitor office equipment’s and make sure it is properly used.
• Check the inventory and request PC or office equipment when necessary.
• Follow up any system and reporting issues to related team and get closure. 
• Collection of data and report preparation of Reports and Performance Dashboard.
• Keep updated of any Technical announcements related to team and share the same for action whenever required.
• Follow up for system user error, password reset or unlock and request of new user system accounts.
• Standby for planned change activities in Software and Hardware of Contact Centre Operations.
• Fix the technical problems with root cause.
• Follow up and close TOM technical deliverables.
• Lead all technical related requirements.

1 year working experience in NOC/ Service Desk /Call Center Environment

Possess at least a Bachelor's Degree, in IT field.

Can be spoken and written in Myanmar and English.

Strong knowledge in Microsoft Office and contact center related applications.

Possess strong soft skills as problem solving , leadership, professional maturity, communication, ability to work independently.

Have the ability to handle complex enquiries and also the everyday challenges involved.

Able to work in Shift 24/7 Environment

The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

• Confers with customers by telephone to provide information about Bank products or services, execution of transactions
• Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
• Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Keep abreast of product knowledge to ensure information is given to customers in accurate manner
• Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
• Prepare report periodically by collecting and analyzing customer information

• Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
• Experience working with customer support would be an added advantage.
• Passionate in customer service
• Excellent communication and problem solving skills.
• Must be able to work in shift and weekend.
• Jobs are available in Mandalay.
• Ability to multi-task, prioritize and manage time effectively.
• Strong knowledge in Microsoft Office

Job Description

• Responsible for day to day finance and accounts operations for all sites under their respective BU including warehouse financial controls procedures (e.g. inventory issuance form for issue to production line, sites bookkeeping format-cash, accounting, warehouse, inventory)
• Manage the accounting team and their works
• Ensure timely report of Budget, P/L, B/S, Cash Flow Statement 
• Perform full set of accounts and ensure timely closing of accounts
• Manage the Annual Tax clearance
• Give Financial Report to Management
• Liaison with auditors and closure of financial audit
• Other financial management duties assigned by the Management

Job Requirements

• Bachelor or Master degree in Accounting field or Business Administration
• Prefer CPA / ACCA affiliate candidates
• Competence in Microsoft Office applications and accounting software
• Minimum 10 year relevant experience
• Ability to meet deadlines and work well.
• Good character and strong interpersonal and communication skills

This role holder will perform credit and collections for customer accounts and to assist supervisor in proactively managing portfolio which has defaulted either in interest or principal or both interest and principal payments with the objective of stemming the deterioration of the quality of such assets to the status of 90 days past due. And to maximise the collections of all excesses and past due instalments. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer on boarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial
inclusion.

• Effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
• Use the daily computer-generated report showing all accounts with excesses whether there is an approved limit or otherwise, or where instalment payment either of interest or principal or both interest and principal is not paid as and when due.
• Daily monitor and exercise unsecured credit control over all such accounts.
• Contact the Branch Manager/Relationship Manager (hereinafter referred to as the Branch) of the Branch where the affected account resides to determine the action taken by the Branch to collect the amount due.
• Recommend repayment programmes to clients.
• Conduct site visitor to determine and verify the business for clients viability.
• Ensure timely and accurate updating of progress reports to facilitate decision- making by the approving authority.
• Follow up on Legal Action with clients.
• Strictly comply with the regulations of the Central Bank of Myanmar at all times.
• To carry out any other duties or special project which may be assigned to you from time to time by supervisor.

• Graduate in any discipline.
• Good communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
• Proficiency with Microsoft Office application is required.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Incumbent must be multi-task oriented, organized,have ability to set priorities and meet deadlines and take pride in one’s work.

This role holder will handle the SME Portfolio & analyse the SME PL & NPL loan accounts. He will handle the maximum amount 1 Billion of OD, SME, Terms loan, Two Step Loan and Normal Loan accounts & put more effort to get more Collected Amount. He will report New Assign, Total delinquent accounts & Total NPL account to VCGM, DVCGM & MDY Head daily.

• Controlling the employees together with Head of Collection (MDY)
• Monitoring the Collectors’ Assign
• Solve the Error Accounts in Collectors’ Assign
• Making effort on PL & NPL Accounts to get more PTP & Collected Amount
• Focusing on reduction of NPL Accounts
• Changing Queue of Legal Case Accounts
• Checking the Collected Accounts daily
• Forecasting monthly for Total Collected Amount & Total NPL Collected Amount in a month
• Contacting to the Branches if necessary
• Solve the Customers’ complaint & Contact to the Delinquent Customers if necessary.
• During WFH/WFO time, call the meeting for Attendance meeting & Sharing meeting to share Process flow & Targets with the employees
• Leads and effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
• Ensure that all billings and statements are sent out timely
• Ensure that all customers payments are captured and accurately and all auto debit payments are processed on time.
• Manage and track each team member performance and ensure that they are comply to bank’s policy while carrying out their duties
• Manage and ensure that the team member follow the Collection Policy and process and timely issuance of Collection letters and Legal Notice of Demand
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
• Tracks the rate of success of the entire process and continues to make adjustments when necessary
• Follow up on Legal Action with clients.
• Strictly comply with the regulations of the Central Bank of Myanmar at all times.

• Bachelor’s Degree in
• Finance or related field 
• Good communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
• Proficiency with Microsoft Office application is required.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Incumbent must be multi- task oriented, organized, have ability to set priorities and meet deadlines and take pride in one’s work.
• 3 year working experience in related industry

• Align with Bancassurance VCGM to develop and implement a country wide insurance product strategy for profitable growth covering all insurance products and services that the Bank wish to pursue. Entails the integration of insurance products and services across all product lines, segments and platforms in country.
• Spearhead Product Distribution Strategy focusing on Life Insurance Products across segments and value streams
• Develop a productive and quality insurance sales advisory team across all segments (where applicable).
• Be the Centre of Expertise. Provide direction, guidance and input to country insurance product managers on the development of long term strategy, marketing and operational effectiveness in order to sustain the insurance growth opportunities within the country.
• Support and Drive Business Performance, from channel/distribution sales performance, to cost management, customer base growth and market share
• Drive Product Management and Delivery – Ensure Bancassurance product delivery and execution of the product’s route to market across all channels, in line with the overall business plan and revenue targets.
• Ensure compliance with regulations, both internal and external.

Responsibility 1: New Business Production and sales

• Growing already existing accounts in Bancassurance and establishing new tie-ups
• Preparing quotations and proposals, negotiating terms and closing sales
• Explore opportunities to develop new markets/ segments
• Build a good customer base in order to explore opportunities to cross-sell & up-sell
• Preparing relevant periodic production reports

Responsibility 2: Bancassurance Relationship Management

• Ensuring existing bancassurance clients are offered superior services
• Building long term relationship with the bank staff by ensuring all their queries are addressed promptly and relevant technical guidance is provided
• Know all the relevant bank branch managers, relationship managers & employees of such branches on a personal level
• Accept & follow up on request & complaints received from clients and ensuring claim requests are serviced

Responsibility 3: Training of Bank Personnel

• Coordinating and organizing training for bank staff on products, processes and business conversion
• Advising bank personnel on adequacy of cover requested in relation to available products

 Responsibility 4: Product Development and Research

• Providing market research/customer feedback to the Company for development of new products and enhancement of existing ones to suite the bank segment needs.
• Any other business allocated from time to time

• At least 10 years’ experience in Bancassurance relationships and business
• Result Orientation- performance oriented.
• Interpersonal Skills- excellent interpersonal skills and should be approachable.
• Ability to work in high pressure environment and ability to Multitask
• Industry Knowledge – well versed with product knowledge and industry trends.
• Bachelor’s degree in Business, Economics, Commerce, Marketing, Insurance or equivalent from recognized university
• Professional certification in Insurance, sales, marketing or any other relevant field
• IT proficient (especially Ms Word, Excel, PowerPoint and Outlook).

• Align with Bancassurance VCGM to develop and implement a country wide insurance product strategy for profitable growth covering all insurance products and services that the Bank wish to pursue. Entails the integration of insurance products and services across all product lines, segments and platforms in country.
• Spearhead Product Distribution Strategy focusing on Life Insurance Products across segments and value streams
• Develop a productive and quality insurance sales advisory team across all segments (where applicable).
• Be the Centre of Expertise. Provide direction, guidance and input to country insurance product managers on the development of long term strategy, marketing and operational effectiveness in order to sustain the insurance growth opportunities within the country.
• Support and Drive Business Performance, from channel/distribution sales performance, to cost management, customer base growth and market share
• Drive Product Management and Delivery – Ensure Bancassurance product delivery and execution of the product’s route to market across all channels, in line with the overall business plan and revenue targets.
• Ensure compliance with regulations, both internal and external.

Responsibility 1: New Business Production and sales

• Growing already existing accounts in Bancassurance and establishing new tie-ups
• Preparing quotations and proposals, negotiating terms and closing sales
• Explore opportunities to develop new markets/ segments
• Build a good customer base in order to explore opportunities to cross-sell & up-sell
• Preparing relevant periodic production reports

Responsibility 2: Bancassurance Relationship Management

• Ensuring existing bancassurance clients are offered superior services
• Building long term relationship with the bank staff by ensuring all their queries are addressed promptly and relevant technical guidance is provided
• Know all the relevant bank branch managers, relationship managers & employees of such branches on a personal level
• Accept & follow up on request & complaints received from clients and ensuring claim requests are serviced

Responsibility 3: Training of Bank Personnel

• Coordinating and organizing training for bank staff on products, processes and business conversion
• Advising bank personnel on adequacy of cover requested in relation to available products

 Responsibility 4: Product Development and Research

• Providing market research/customer feedback to the Company for development of new products and enhancement of existing ones to suite the bank segment needs.
• Any other business allocated from time to time

• At least 10 years’ experience in Bancassurance relationships and business
• Result Orientation- performance oriented.
• Interpersonal Skills- excellent interpersonal skills and should be approachable.
• Ability to work in high pressure environment and ability to Multitask
• Industry Knowledge – well versed with product knowledge and industry trends.
• Bachelor’s degree in Business, Economics, Commerce, Marketing, Insurance or equivalent from recognized university
• Professional certification in Insurance, sales, marketing or any other relevant field
• IT proficient (especially Ms Word, Excel, PowerPoint and Outlook).

• Ensuring all WB customer payments within Myanmar are processed within the agreed SLAs with the respective VCs.  (Payments will include Supplier Payments to accounts within the Bank (LCY and FCY) and payroll transactions to customers that have underlying agreements.
• Collation of relevant management information to help provide Domestic Payment dashboards.
• Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages and reporting on this
• Determining Domestic payments liabilities by calculating employee federal and state income, social security taxes, employer's social security, unemployment, and workers compensation payments
• Attending to any operational issues that may be brought to the incumbents notice and ensuring timely resolution.
• Ensuring underlying policies of the Bank related to Domestic Payments (NPP) are strictly adhered to. Any deviation must be escalated to the line manager.
• Holding weekly staff meetings and circulating meeting minutes with action points arising out of the discussions within the Department and to head WBO.
• Timely submission of Employee OT whenever applicable.
• Automate all manual processes with recommendations for IT to address.
• Prepare Departmental Budget and monitor expenditure vs Budget.
• Work on centralisation plans as advised by Line manager to be in line with the Bank’s overall strategy.

• Bachelor’s degree in Accounting, Human Resources, or a similar field.
• Banking experience  at least 4 years
• Previous experience in handling domestic payments on Flexcube or any other Core Banking System that uses File uploads etc.
• Advanced Mathematical skills and strong attention to detail.
• Familiarity with accounting software and procedures.
• Ability to handle confidential information.
• Resilience to handle pressure situations.
• Familiarity with state labor laws.
• Excellent communication and interpersonal skills.
• Ability to prepare and present financial reports.

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DUTIES AND RESPONSIBILITIES

1. Credit Risk Management

• Regularly monitor and evaluate the trends of delinquency and/or NPL and keep management updated on any deteriorations lead to significant loss.
• Regularly follow up the process of managing clients in arrears and problem resolving of all branches and provide them with appropriate supportive ideas.

2.Credit Performance Management

• Take part in staff capacity development of all credit personnel concerning with delinquency loan management and solving defaults.
• Ensure that the appropriate actions are taken towards the objectives to fully recover the overdue amounts.
• Travel to branches to investigate the efficiency of delinquency and/or bad debt accounts management for further supports or recommending any possible solution to management.
• Constantly improve skills and knowledge to cope with the company’s expansion.

3.Reporting and Others

• Prepare regular reports on status of collections and home/business visits to the responsible overdue loan clients to related line supervisors on monthly, quarterly, and yearly basis.
• Be willing and ready to contribute and assist where needed.

• At least two-year experience in related field.
• Being able to communicate well in formal English (writing, speaking, and listening)
• At least Bachelor’s degree in accounting, finance, banking, or business administration
• Have a good Communication skill, result-oriented, negotiation skill with all levels in various situations and strong problem-solving skills.
• Computer Literacy- MS Office, MS outlook and MS Excel.
• Be Honest, Flexible, Hardworking and able to work under pressure and willing to travel

Under general direction of Section Head of Regulatory Compliance, Head of Legal and Compliance, the Compliance Officer (Regulatory Reporting) will focus on the reporting responsibilities between the bank and regulators and other institutions to ensure that all the key personnel are properly briefed and that communication with regulators and official bodies is conducted in an effective and timely manner.

• Disseminate regulatory and official correspondences throughout the Bank in dual language (Myanmar and English).
•  Assist in ensuring that all official correspondences are tracked and responded to in a timely manner.
• Assist in drafting correspondences with regulators on behalf of the bank.
•  Help in the identifications the gaps related with communication between regulator and the Bank Track/Follow-up on outstanding compliance regulations disseminated by regulatory authorities.
• Prepare Monthly Report to summit to senior management and/or the BOD.
• Support Bank colleagues in the preparation of submission packs for the regulators

• Manage department policy and procedure documents, controls and assessments.
• Coordinate and enhance communication with the regulators to reduce the possibility
• of regulatory misunderstanding or inconsistent messaging
• Manage the regulatory directives, laws and regulations, policies recording in the database.

• Bachelor’s Degree. 
• Excellent verbal and written communication skills in English and Myanmar.
• Must be proficient enough to translate documents.
• Proficiency in Microsoft Office, including WORD, Excel, Powerpoint and etc.
• Strong attention to detail, with a real passion for and understanding the nature of banking products and the ability to quickly learn about new technologies.
• Extremely proactive, self-starter mentality with strong organizational skills.
• Minimum 2 years of professional experience (preferable)